Terms of Service

1. The parties

ZenHive is operated by Hecaton Inc.. The Privacy Policy explains how we handle personal data, including Google account information used for sign-in, and forms part of these terms.

2. Licence

We grant you a personal, non-exclusive, non-transferable licence to install and use ZenHive on Macs you own or control, for as long as these terms are kept. You may not resell it, rent it, sublicense it, or redistribute it; you may not reverse engineer it except where that right cannot lawfully be excluded; and you may not circumvent the subscription check or use a licence issued to somebody else.

ZenHive is a tool for reading your own messages on your own Mac. Using it to read somebody else’s messages, or on a machine you are not entitled to use, is a breach of these terms and may be unlawful.

3. Accounts

Browsing messages and sending replies from inside ZenHive do not require an account. The trial and ZenHive Pro require you to sign in with Google. You are responsible for the Google account you use and for activity under it. We may refuse, suspend, or close an account that we reasonably believe is being used to abuse the licensing service or to evade these terms.

4. What is free and what is paid

Browsing your messages and sending replies from inside ZenHive are free, with no account and no time limit. Follow Up and the Leaderboard require an active ZenHive Pro subscription (or an unexpired trial). We may change what sits on which side of that line in future releases, but we will not move something you are currently paying for behind a second, additional charge.

5. The trial

Signing in inside the app starts a 14-day trial of the paid sections. No card is asked for and nothing is charged when it ends — the paid sections simply close, and the free half continues. One trial per person and, where enforced, per Mac.

6. Subscriptions and billing

ZenHive Pro is $20 per month, or $200 per year, in US dollars and exclusive of any tax we are required to add. Payments are processed by Stripe. Subscriptions renew automatically at the end of each period, at the price in force when they renew, until cancelled. If a price changes, the change applies from your next renewal and you will be told before it happens.

7. Cancellation and refunds

Cancel at any time from your account, which opens Stripe’s billing portal. Cancelling stops the next payment and leaves the paid sections open until the end of the period you have already paid for; nothing is pro-rated.

If ZenHive is not what you hoped, write to support@zenhive.co within 14 days of a charge and we will refund it. Where local consumer law gives you a longer or stronger right of withdrawal, that law prevails.

8. Your data

Message history is read on your Mac. You may optionally send a short stretch of a conversation to our cloud reader, as described in the Privacy Policy. You retain all rights in your messages. We take no ownership of them.

9. Requirements, availability, and updates

ZenHive needs macOS 26.2 or later on an Apple silicon Mac, Full Disk Access, and Messages signed in. On-device reading additionally needs Apple Intelligence; without it, Follow Up ranks by your reply habits, unless you choose the cloud reader. We may ship updates, including ones that require a newer macOS, and we may withdraw a build that has a security problem. A withdrawn build asks to be updated rather than silently continuing. The licensing service is provided as-is and without an uptime guarantee; the app keeps working offline for up to seven days between checks.

10. Acceptable use

You must not:

• interfere with or disrupt the licensing, sign-in, or payment services;
• share, sell, or publish licence tokens, session tokens, or another person’s account;
• use ZenHive to process messages you are not authorised to access; or
• use the product in any way that violates applicable law.

11. No warranty

ZenHive is provided “as is”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Follow Up is a ranking, not advice: it will sometimes surface a conversation that wanted nothing and miss one that did, and it is not a substitute for your own judgement.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost profits, opportunities, or relationships arising from your use of ZenHive. Our total liability for any claim is limited to the amount you paid us in the twelve months before it arose. Nothing here limits liability that cannot lawfully be limited, including for death, personal injury, or fraud.

13. Termination

You may stop using ZenHive at any time by deleting it; remove it from Full Disk Access and it can see nothing on the Mac. We may suspend or end an account that breaches these terms, that is being used to abuse the licensing service, or where we are required to by law. If we end your subscription other than for a breach, we will refund the unused part of the period.

14. Changes

We may update these terms. Material changes will be dated at the top and, for subscribers, announced by email before they take effect. Continued use of ZenHive after that date constitutes acceptance.

15. Governing law

These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law rules. Disputes will be brought in the courts of Ontario, Canada, except that you retain any mandatory protection of the consumer law of the country you live in, and you may bring a qualifying claim in the courts of that country where that law requires it.

16. Contact

Hecaton Inc.
support@zenhive.co