The four things people actually write in about.

macOS protects your Messages history, and will not let any app read it without Full Disk Access. There is no way for an app to ask for this permission — no app can put up a dialogue for it — so it has to be granted by hand, once.

1. Open System Settings › Privacy & Security › Full Disk Access. ZenHive’s own screen has a button that opens this pane directly, which saves hunting for it — macOS has moved it more than once between versions.
2. Press + under the list. Authenticate with Touch ID or your password when macOS asks.
3. Choose ZenHive from your Applications folder. You can also drag ZenHive from a Finder window straight onto the list — same result, whichever is easier.
4. Check that the switch beside ZenHive is on. macOS sometimes adds an app switched off, and an app in the list with the switch off has no more access than one that is not there at all.
5. Quit ZenHive and open it again. macOS only looks at this permission when the app starts, so ZenHive will keep seeing nothing until it is opened afresh. It has a Quit & Reopen button that does it for you.

It still says it has no access

• ZenHive was open the whole time. This is far and away the most common one. Quit it properly and open it again — macOS only looks at this permission when the app starts.
• It stopped seeing anything after an update. Uncommon, but if macOS has lost track of the app, switch ZenHive off and back on in that list, then open it again.
• Several user accounts. The permission is per macOS user, and so is the message history. Grant it while logged in as the person whose messages you want to read.
• Messages has never been opened on this Mac. Then there is no history here yet. Open Messages, sign in to iMessage, and let it sync.

Follow Up is a ranking, not a verdict. It is built to be quiet: a list that nags is a list you stop reading. Most surprises come from one of these.

Someone is missing

• They are not late for them. Lateness is measured against how fast you normally answer that person, over the last six months. Four hours from someone you usually answer in two days is not late.
• You tapbacked it. A thumbs-up usually is the reply, and it is scored as one.
• It has passed. Anything older than 30 days drops off. At that point it is not something you forgot, it is something that has gone.
• The last message wanted nothing. “Thanks, see you Thursday” closes a conversation, and closing messages are dropped rather than ranked low.
• It is a group. Group messages are usually not addressed to you, so they need more evidence to make the list.
• The question is less than a day old. Nothing you are waiting on counts as overdue inside 24 hours, however fast that person usually is.

Somebody is there who shouldn’t be

Usually a delivery notification, a two-factor code, or a mailing list arriving in iMessage: the sender is unknown, so there is no reply history to measure against and a stranger gets the benefit of the doubt. Answering or deleting the thread clears it; it will also age out.

Nothing has changed since this morning

The list is rebuilt on a refresh, not on every message. Reopening ZenHive forces one.

ZenHive sends through Messages itself, so the first send asks macOS for permission to control Messages. Allow it and the composer works; refuse it and the box stays grey with a line saying why.

To change your mind later: System Settings › Privacy & Security › Automation, then turn Messages on under ZenHive. Unlike Full Disk Access, this one takes effect without a relaunch.

Reading is free. Sending is part of Pro, and the composer says so rather than simply not being there.

Sign-in happens in your browser, not inside the app, so you can see the address bar you are typing a password into. When it is done, the browser hands you back to ZenHive.

• The browser opened but nothing came back. Some browsers hold the redirect behind a “Open in ZenHive?” prompt. Allow it. If the tab is just sitting there, close it and try again from the app.
• You paid but the app still shows the paywall. ZenHive checks with the server when it starts and about once a day. Quitting and reopening forces a check; signing out and back in forces a fresh one.
• The paid sections closed while you were on a plane. A licence is believed for seven days offline. After that ZenHive needs to reach the server once to confirm the subscription is still live.
• Which account am I on? Your account page shows the plan, the renewal or trial end date, and the email it hangs off.

The 14-day trial starts when you first sign in inside the app, and asks for no card. When it ends, the paid sections close and browsing carries on free.

1. Open your account and sign in with the same Google account.
2. Press Manage billing. That opens Stripe’s billing page, which is where your card and invoices actually live.
3. Choose Cancel plan, and confirm.

Pro stays open until the end of the period you have already paid for; nothing is cut off mid-month. After that, Follow Up and the Leaderboard close and Messages carries on free, with your history untouched — it was never anywhere but your Mac.

You can also cancel from inside ZenHive: the account menu has the same Manage billing button, and it opens the same page.

Refunds, and anything that has gone wrong with a charge: support@zenhive.co.

ZenHive updates itself: when there is a new version, it offers it to you inside the app. You can always take the current DMG from the releases page instead.

To uninstall: quit ZenHive, drag it from Applications to the Trash, and remove it from the Full Disk Access list. Nothing else is left behind but its preferences; nothing of yours was copied anywhere. If you also want the account gone, write to support@zenhive.co from the address you signed in with.